I have been blogging more actively these past few days simply because I am jobless and I have nothing else to do. I left the last call center I had tried because of the impression that it may not really be for me. I am sick of stupid customers. I am sick of stupid agents. I am sick of stupid QA’s and TL’s. I am sick of the Avaya.
Now, don’t get me wrong because still love the call center industry. It’s just that my tolerance for monotony, I realized, is not that good. But I’m thankful to all the call companies I have worked with for the past year: Teleperformance, Concentrix, ePerformax and APAC. I owe the Jerro I am today to all those centers because the industry gave me the level of competitiveness, confidence and self-worth I didn’t have before.
On the other hand, I am very excited because my best friend has decided to try his luck in the call center, too. He is now undergoing the usual communications training needed for him to move to the basic product training. I used to work with the company before, and on the same account offered to him, so he already has an advantage. What worries me, though, is that my best friend will be working in the same floor with the girl my Loose Ends series is all about, a prospect I shouldn’t have allowed.